{"id":13696,"date":"2017-11-21T09:00:00","date_gmt":"2017-11-21T09:00:00","guid":{"rendered":"https:\/\/amaraproyectos.com\/amara\/sin-categorizar\/user-generated-content-for-your-hotel-reputation\/"},"modified":"2023-07-01T11:32:20","modified_gmt":"2023-07-01T11:32:20","slug":"user-generated-content-for-your-hotel-reputation","status":"publish","type":"post","link":"https:\/\/amara-marketing.com\/en\/travel-blog\/user-generated-content-for-your-hotel-reputation\/","title":{"rendered":"User-generated content, important for your hotel&#8217;s reputation"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>Today we are dealing with <strong>a digital version of word of mouth<\/strong>, a version that we know as <strong><em>user-generated content<\/em><\/strong> (UGC) and that is as important to take into account as any of your other online strategies.&nbsp;<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Contenidos<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/amara-marketing.com\/en\/travel-blog\/user-generated-content-for-your-hotel-reputation\/#Why_is_it_essential_to_take_UGC_into_account\" >Why is it essential to take UGC into account?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/amara-marketing.com\/en\/travel-blog\/user-generated-content-for-your-hotel-reputation\/#Why_is_user-generated_content_so_powerful\" >Why is user-generated content so powerful?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/amara-marketing.com\/en\/travel-blog\/user-generated-content-for-your-hotel-reputation\/#1_We_like_to_share\" >1. We like to share.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/amara-marketing.com\/en\/travel-blog\/user-generated-content-for-your-hotel-reputation\/#2_We_seek_advice_online\" >2. We seek advice online.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/amara-marketing.com\/en\/travel-blog\/user-generated-content-for-your-hotel-reputation\/#3_We_trust_personal_opinions\" >3. We trust personal opinions.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/amara-marketing.com\/en\/travel-blog\/user-generated-content-for-your-hotel-reputation\/#Where_should_you_manage_user-generated_content\" >Where should you manage user-generated content?<\/a><\/li><\/ul><\/nav><\/div>\n\n<p> <!--more--><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_is_it_essential_to_take_UGC_into_account\"><\/span><strong>Why is it essential to take UGC into account?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>{{cta(&#8216;bb2971b9-bf36-4c36-8edc-75223dba5208&#8217;)}}<\/p>\n<p>If just over a decade ago word of mouth was the most important source of information during a consumer&#8217;s buying decision process, it has now been transformed thanks to digitalization and following the trends of the social era.<\/p>\n<blockquote>\n<p>&#8220;It takes many good deeds to build a good reputation, and only one bad one to lose it.&#8221; &#8211; Benjamin Franklin<\/p>\n<\/blockquote>\n<p>The ease with which consumers share information today <strong>poses both a great opportunity and a great threat<\/strong>. Any message (positive or negative) can go viral in a moment&#8217;s notice. And in this case, many <strong>marketing and public relations specialists strive for this message to be only the positive one<\/strong>, in order to build a stronger reputation, increase brand recognition and users&#8217; appreciation of it.<\/p>\n<p>On the other hand, we all understand the nightmare of the damage that a negative message can cause: we have heard these stories and even experienced them firsthand with our company, seeing its image and reputation damaged.<\/p>\n<p>>According to a recent study by Salesforce on <em>user-generated content<\/em> (UGC),<\/p>\n<p> <\/p>\n<table style=\"height: 67px;\" width=\"989\">\n<tbody>\n<tr>\n<td style=\"width: 125px;\" rowspan=\"3\"><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/2074697\/megafone.png\" alt=\"megafone.png\" width=\"205\" style=\"width: 205px;\"><\/td>\n<td style=\"width: 491px; height: 50px;\" rowspan=\"3\">\n<ul>\n<li><strong>92% of consumers<\/strong> trust online content that friends and family post, over other forms of brand messaging<\/li>\n<li><strong>53% of millennials<\/strong> say UGC has influenced their purchasing decisions<\/li>\n<li><strong>50% of consumers<\/strong> find UGC easier to remember than brand-produced content image<\/li>\n<\/ul>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/table>\n<p><strong>For the travel industry, especially for hotels, managing online reputation and user-generated content is of utmost importance<\/strong> due to the specific characteristics of the industry. Service, being one of the most important parts of the tourism product, is intangible and depends on the human factor. Therefore, people do not rely so much on general advertising statements of &#8220;providing the best and personalized services&#8221;, as on the opinions of consumers who have already tried the service.<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/2074697\/questions_UGC.jpg\" alt=\"user generated content reputation\" width=\"1017\" title=\"user generated content reputation\" caption=\"false\" data-constrained=\"false\" style=\"width: 1017px; height: 259px;\"><\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_is_user-generated_content_so_powerful\"><\/span><strong>Why is user-generated content so powerful?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_We_like_to_share\"><\/span><strong>1. We like to share.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It&#8217;s no secret that, in general, people like to share their lives on social networks, even on other online channels. There is now a sense of togetherness and appreciation for those people who share snippets of who they are. People like to contribute personal content because in return it satisfies that need to connect and belong. In addition, knowledge is provided (as a service), especially if we take into account opinions and <em>reviews<\/em>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_We_seek_advice_online\"><\/span><strong>2. We seek advice online.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It is not surprising that for any question we ask ourselves nowadays we make a consultation on the Internet. Online reviews and comments are the first source of information that consumers rely on when making a purchase, as we said earlier.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_We_trust_personal_opinions\"><\/span><strong>3. We trust personal opinions.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>We trust other users more than advertising, media or information that may be available about the brand in different online channels. This is what is known as &#8216;social proof&#8217;, and only the opinions of people on the consumer side can get it.<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Where_should_you_manage_user-generated_content\"><\/span><strong>Where should you manage <em>user-generated content<\/em>?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It&#8217;s as &#8220;easy&#8221; as asking the question: where do those consumers who may be our potential customers share and seek advice?<\/p>\n<p>E.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today we are facing a digital version of word-of-mouth, user-generated content that is as important as any of your other online strategies.<\/p>\n","protected":false},"author":1,"featured_media":8720,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[299],"tags":[],"class_list":["post-13696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-travel-blog"],"_links":{"self":[{"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/posts\/13696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/comments?post=13696"}],"version-history":[{"count":0,"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/posts\/13696\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/media\/8720"}],"wp:attachment":[{"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/media?parent=13696"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/categories?post=13696"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/amara-marketing.com\/en\/wp-json\/wp\/v2\/tags?post=13696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}