1. Consumers are more aware of their needs
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Thanks to the possibilities offered to tourism consumers by the internet, they feel more and more free to search for information. As time goes by, the traveller is becoming more and more informed, more ’empowered’, and more able to organise his or her trip independently. While there are still customers who rely on travel agencies to organise their entire holiday, customers who prefer to contact agencies once they have opted for one or more tourism products are on the rise.
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