Depending on the stage in which the user is, he will demand one type of content or another. So, we must not only take into account what our buyer-personas are looking for, but also what they are looking for.
and how they are looking for it, but also at what time they are looking for it.
The three stages of the buyer’s journey
Let’s suppose there is a user who wants to go on vacation and is considering which destination to go to and, of course, will have to make a final decision on which hotel to stay at. And we are that hotel, so first of all we have to sell our destination very well and finally we have to position ourselves as the perfect accommodation for their vacation.
1. Awareness, when the user detects that he/she has a need, but does not know what it is.
This is the first stage of the buyer’s journey, when the prospect is experiencing and expressing symptoms of an unsolved problem or an opportunity to pursue. At this stage the user simply performs ‘educational’ searches to better understand what they are looking for and to give a name to their problem.
used in this stage will be based on problems, opportunities or doubts that may arise in the sector.
Of course, when talking about the traveler, this stage is somewhat blurred with the later one, that of Consideration. It is understood that the user already knows that he wants to travel or enjoy a getaway, but what he does not know yet is where, when and in which hotel he will stay. These are the points that we can influence during this and the Consideration stage.
2. Consideration, when the user already knows what he/she is looking for and studies his/her options.
At this stage, the prospect is already very clear about what is going on with them, has already named their problem or opportunity and is searching to learn more about it. He is defining and learning more about the subject in order to make the right decision later on.
During the Consideration stage you will work on
that offer practical solutions or advice. An example of a search for a prospective traveler at this stage might be ‘What are the best beaches in Mallorca to go with children?’
We, as hoteliers, will offer you this type of information so that you get to know us through your web searches, see us as a reference company in the destination and take us into account for your accommodation.
3. Decision, when the user has already decided to make a purchase and compares products.
At this point, we could say that the prospect has already chosen the destination to visit (Mallorca) but does not yet know where to stay. Then in this last stage, the Decision stage, the user will normally shuffle between a maximum of three options, in this case, options already filtered unconsciously during the previous stages.
At this point of Decision, the keywords
used should be based on a purchase and the brand itself. At this stage we can already talk about our brand, we can sell ourselves.
It is worth noting that, as a hotelier, you can influence this final decision beyond the user’s keyword search and your content on the blog. For example, if you have gotten the user to download a piece of content from your site in exchange for giving you his email address (you have turned him into a lead), you will be able to work the leadnurturing and provide that user with offers, information or other news that may be of interest to him or her through the email marketing and get them to book at your hotel.
The traveler’s journey, the stages of the eternal traveler
The traveler’s journey works in much the same way as the buyer’s journey, but with a more precise subdivision by the type of sector we are talking about. Tourists must be understood and we must adapt to the new ways of traveling. Staying behind is not an option.
Nowadays, the phases through which the traveler goes through are different from the process that a former tourist went through. New technologies, the Internet and, to a large extent, social networks, have made traveling a whole experience to plan and share in a very different way than it used to be.
We must start from the premise that nowadays traveling is much simpler. Now we travel more, we live the destination more intensely and we let the world know it.
is equated with theAwareness phase. The user is thinking about traveling, but does not yet know when or where, he simply has that illusion and begins to investigate which destinations are fashionable or which are within his reach. At this point the traveler will take into account whether he/she is looking for a destination to travel with children, a destination with a water sports offer…
In the phase of
phase, equated with the
the traveler already has his destination clear and plans which airline to fly with, which hotel to stay in, what to visit, which restaurants to eat in…
Finally, the step that most interests us as hoteliers: Booking. This is the moment when the user makes a reservation, closes his vacation, becomes a client of our hotel if we have managed to reach him and capture him.
that which we long for so much: living experiences. This stage can be divided into pre-experiencing, experiencing and post-experiencing, since the way of organizing a trip already involves starting to experience it before even getting on the plane. Therefore, we must take this subdivision into account when creating content for users who, although they have not yet reached our destination, are already experiencing it. For example, we can create videos about excursions, a very direct way of transmitting experiences.
Last but not least, but actually present in the whole process of the traveler’s journey, there is the
. Who does not share on social networks that in two weeks they will be drinking a mojito on the beach of some lost island? Not only do users want to travel, they want others to know how lucky they are to do so.
Sharing is an action present throughout the entire process, the user tends to post on their social networks not only when they are at the destination, but also in the stages before and after. At this point it is important to create strategies that invite the user to share publications also about our brand and make it easy for them to do so: geolocation, free WIFI in the hotel, contests…
The HubSpot methodology is the one that defines the stages of the buyer’s journey and the type of content we will work on. If you want to start working on your content marketing strategy today, taking into account the stages of the traveler’s journey, these HubSpot methodology templates will help and guide you in your first steps.